Effective From: 15th September 2022
This Privacy Policy sets out how we, Telleroo, whose registered office is at 86-90 Paul Street, London, EC2A 4NE collect and process your personal data and explains your rights in relation to your personal data. If you have any questions about this Privacy Policy or wish to exercise any of your rights in relation to your personal data, you can contact us at this address or by email to support@telleroo.com.
Our preferred contact method is email. This Privacy Policy affects your legal rights and obligations so please read it carefully. If you do not agree to be bound by this Privacy Policy, please do not provide your personal data to us or request that your employer does not do so. We may update this Privacy Policy from time to time at our discretion and in particular to reflect any changes in applicable laws. If we do so, and the changes substantially affect your rights or obligations, we shall notify you if we have your email address. Otherwise, you are responsible for regularly reviewing this Privacy Policy so that you are aware of any changes to it.
We may need to collect your personal data because you provide it to us, or because your employer is our client and wishes to set up an account for you to access our platform. In such circumstances, we are the controller of your personal data. Or we may receive your personal data within our platform because one of our clients has uploaded your details within their account on our platform. In such circumstances, we are the processor of your personal data, and we shall only process your personal data in accordance with the client’s instructions.
By personal data we mean identifiable information about you, such as your name, email address, gender, date of birth, mobile and home telephone number, and your IP address.
Your Company
What we collect as a data controller
Shareholders
Directors
Authorised Person
Telleroo Application Users
What we collect as a data controller
Payees
Most of the personal information we process is provided to us directly by you for one of the following reasons:
When you use our website or application, we automatically collect and store information about your device and your activities. This information could include:
Some of this information is collected using cookies and similar tracking technologies. If you want to find out more about the types of cookies we use, why, and how you can control them, please see our Cookies Policy.
As set out above, your employer may from time to time provide personal data to us that relates to you so that you can create an account on our platform, or one of our clients may upload personal data from our clients when they upload that data into our platform.
We may also receive personal data about you from our payment providers and our website security service partners, particularly if there is any misuse of the platform including the introduction of viruses or other malicious software.
If you apply for a job with us, we may receive personal data about you from your previous employer or other references.
We also receive personal information indirectly, from the following sources in the following scenarios:
We use the information to comply with Anti-Money Laundering Regulations and Sanctions Regulations.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
We may receive your personal data because you are employed at a company that uses Telleroo as its payment platform. We will process your personal data to perform any contract we have entered with your employer or in relation to any steps we take at the request of your employer prior to entering a contract. Typically, this includes creating a recipient profile for your payment details so we can send payments to you when requested by your employer.
If we have received your personal data because of your Employer/You uploaded it to our platform, we shall process that personal data for our legitimate interests and on the instructions of our client.
We may also use your personal data for our legitimate interests, including dealing with any customer services you require, for regulatory and legal purposes (for example anti-money laundering and fraud prevention purposes), for audit purposes and to contact you about changes to this Privacy Policy.
You may consent to receive product update email messages from us. You can choose to no longer receive marketing emails from us by contacting us or clicking unsubscribe in the email. Please note that it may take us a few days to update our records to reflect your request.
If you ask us to remove you from you from our product update mailing list, we shall keep a record of your name and email address to ensure that we do not send to you anymore product update information. We shall also continue to send you information relating to your use of our services if your employer has an account with us and added you as a platform user.
We also analyse data usage of our platform, and use that information to improve our services and platform for our legitimate interests. Please see our Cookies Policy for detailed information.
If you apply for a job with us, we shall use the personal data you provide to process your application and respond to you according.
To comply with our legal obligations, under certain circumstances we may have to disclose your personal data under applicable laws and/or regulations, for example, as part of anti-money laundering regulations, fraud prevention or to protect a third party's rights, property, or safety.
We may share your information with our Principle Firm Moorwand Ltd and Clearbank Ltd where your funds are safeguarded. We may also share your personal data in connection with, or during negotiations of, any merger, sale of assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company in which case we will send a notice to our users.
We may share your personal data with any service providers, sub-contractors and agents that we may appoint to perform functions on our behalf and in accordance with our instructions, including payment providers, IT service providers, accountants, auditors and lawyers. We shall provide our service providers, sub-contractors and agents only with such of your personal data as they need to provide the service for us and if we stop using their services, we shall request that they delete your personal data or make it anonymous within their systems.
All personal data that you provide to us must be true, complete and accurate. At our request, you shall promptly provide evidence of your identity. If you provide us with inaccurate or false data, and we suspect or identify fraud, we will record this, and we may also report this to the Legal Enforcement Agencies. When you contact us by email or post, we may keep a record of the correspondence and we may also record any telephone call we have with you.
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at support@telleroo.com if you wish to make a request.
Your information is securely stored.
We keep the personal and Transactional data for the period of 5 years. We will then dispose of your information by deleting your data.
Some or all of your personal data may be stored or transferred outside of the UK or European Economic Area (the EEA ), for example, if our email server is located in a country outside the EEA or if any of our service providers are based outside of the EEA
Where your personal data is transferred outside the UK or EEA, it will only be transferred to countries that have been identified as providing adequate protection for EEA data or to a third party where we have approved transfer mechanisms in place to protect your personal data;
Telleroo uses IDTA ( International Data Transfer Agreement) or the Addendum as a transfer tool to comply with Article 46 of the UK GDPR when making restricted transfers.
Should you require further information on the specific mechanism, please contact us on Please contact us on support@telleroo.com
Advertising
Facebook Audience Network, Google Ads and Microsoft Ads
Personal Data: Cookies; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example); Usage Data
Analytics
Google Analytics, Hotjar Form Analysis & Conversion Funnels, Google Ads conversion tracking, FullStory and Facebook Ads conversion tracking (Facebook pixel)
Personal Data: Cookies; Usage Data
Contacting the User
Contact form
Personal Data: Company name; Accountancy name; Email address; First name; Last name; Phone Number
Remarketing and behavioural targeting
Facebook Remarketing and LinkedIn Retargeting
Personal Data: Cookies; Usage Data
Facebook Custom Audience and LinkedIn matched Audiences
Personal Data: Cookies; email address
Displaying content from external platforms
Wistia widget and YouTube video widget
Personal Data: Cookies; Usage Data
Registration and authentication
Direct registration
Personal Data: company name; company directors, company shareholders, director identification, email address; first name; last name; phone number; User ID; website
User database management
Intercom and Hubspot
Personal Data: Cookies; email address; Usage Data; various types of Data as specified in the privacy policy of the service
If you have any concerns about our use of your personal information, you can make a complaint to us at complaints@telleroo.com
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
You can contact us with any questions or comments about your Personal Data, this Policy or any other privacy-related enquiries by emailing support@telleroo.com
Company Name: Telleroo Limited
Address: 86-90 Paul Street, London, EC2A 4NE
Phone Number: 0203 6334 810
