Make secure payments on behalf of clients without needing bank access.

I'm Ben Steele. I'm the managing director of ViFi, which is a sub-brand of Streets Steele. We are the Bristol office of the Streets Group. Streets is a top forty accounting firm in the UK. We have offices everywhere, but I manage the Bristol one. So we signed up to Telleroo because we kept having this issue of more and more clients wanting us to make payments for them. So that could be either supplier or payroll payments. The problem we kept finding was to have direct access to people's bank accounts was not only risky, but also quite difficult to manage from an admin point of view when different team members needed to make different payments for different reasons. So the most important thing we were looking for when trying to find a solution to this and the reason we went with Telleroo is we needed a cloud system that connected up to Xero, made things more efficient and not less, but also was client facing friendly as well. Because the client was going to need to be involved in the process, I. E. Approving payments, it was important to us to find something that was slick to use and not just did the job. What Telleroo does is it sits between us and the bank account and it says we will make all of the payments, we will set up the payment run, but you still have access to your own bank as normal, you just transfer one lump sum to Telleroo, We then use that fund to make the payments for you. So the client's job is really easy. It's one transfer for a total amount. And then also it means we don't have to have access to their actual bank account. So we always have clients approve every single payment we make, but it's as easy as downloading the app on their phone, they get a notification pop up, can you approve? They can see the source document at the time and comfortably approve a payment for us. So it's a full audit trail, but it's made very, very simple for the client. Telleroo has had a huge impact on the firm in different ways. So as a practice owner, the biggest thing for me was risk. And they've taken that away. My team now do not need client bank account access, which obviously has in my position is a very, very good and big thing. But also it's meant that we can push out a service line and new source of revenue, knowing that we can deliver it slick, efficient, using a piece of software that connects directly to Xero and other accounting platforms. So yeah, it's introduced a new revenue line for us, but also keeps me and the other directors at no risk. Too often, softwares will be quick to sign you up and then the support afterwards is quite poor. Telleroo are the opposite. The moment we need any questions answered, how do we do something, what's the best way to do x y z, Telleroo are very quick and very responsive. My journey with Telleroo has been pretty seamless from demos to training, setup and actually getting running with the system. It's been streamlined, seamless and haven't looked at any other solution since.