1. Introduction
At Telleroo, we use cookies to deliver our service, improve your experience, and understand how you interact with our platform. This policy explains what cookies are, how we use them, and how you can control their use.
2. What are cookies?
Cookies are small text files that are placed on your device (computer, tablet, or smartphone) when you visit a website. They store some information about your preferences or past actions, and will be one of two types:
- Session Cookies: Deleted from your device once you close your browser.
- Persistent Cookies: Remain on your device even after you close your browser.
These cookies can be:
- First-Party: Created directly by the website you're visiting (Telleroo).
- Third-Party: Created by providers outside the website you’re visiting. The first-party (Telleroo) chooses to include these cookies.
3. How we use Cookies
In the 'Cookies that are used by Telleroo' section below, you will find that cookies are assigned to one of the following reasons:
- Essential Cookies: Necessary to deliver our service and for our website to function properly.
- Functional Cookies: Provide you with an improved experience, such as remembering you are logged into Telleroo.
- Analytical and Tracking Cookies: Collect data about how you interact with our website. We can then upgrade our website and service based on how you like to use Telleroo.
- Advertising and Marketing Cookies: Allow us to see how you found Telleroo, such as clicking on a LinkedIn advert. We can then reach and communicate with you in ways that you find interesting.
4. Your consent to use Cookies
When you first visit our website, a pop-up lets you select and consent to the cookies we use.
Please note: Essential Cookies are preselected. Telleroo does not need your consent to use these, as they are required for functionality.
If you accept cookies but change your mind at a later date, you can click 'Manage cookies' found in the footer of our website to update your preferences.
You can also delete them from your browser. If you have any issues in deleting cookies, please reach out to us. When you next visit the Telleroo website, you will be prompted again for consent, and you can reject cookies.
5. Cookies that are used by Telleroo
Essential Cookies
_telleroo_session
- Session identifier linking the browser to a server‑side session stored in our database. Does not contain personal data; references session state.
- Provider is Telleroo.
- Expires when you close your browser (session cookie).
baseuser_mfa_credentials
- Temporary cookie used only to bridge MFA credentials during two‑factor authentication.
- Provider is Telleroo.
- Expires immediately after use (ephemeral).
Functional Cookies
Intercom (also used as a marketing and advertising cookie)
- To understand how you’re using Telleroo and send you targeted, relevant messages. This also provides our team with the context we need to support you.
- Provider is Intercom.
- Persistent cookie lasting 9 months.
Analytical and Tracking Cookies
Google Analytics: GA4
- To understand how you use our website.
- Provider is Google.
- Persistent cookie lasting up to 2 years.
Hotjar Tracking Code
- To understand how you are interacting with individual pages on our website.
- Provider is Hotjar.
- Persistent cookie lasting up to 1 year.
Mixpanel
- To understand how you’re using the Telleroo software.
- Provider is Mixpanel.
- Persistent cookie lasting up to 1 year.
Advertising and Marketing Cookies
Microsoft Advertising Universal Event Tracking
- To understand if you have visited our website and taken an action after clicking on an ad on Microsoft Bing.
- Provider is Microsoft.
- Persistent cookie lasting up to 13 months.
Reddit Pixel
- To understand if you have visited our website and taken an action after clicking on our Reddit ads.
- Provider is Reddit.
- Persistent cookie lasting up to 1 year.
Facebook Pixel
- To understand if you have visited the website after clicking on our Facebook ads.
- Provider is Meta.
- Persistent cookie lasting up to 90 days.
Google Ads Conversion Tracking
- To understand if you have visited our website and taken any action after clicking on an ad on Google.
- Provider is Google.
- Persistent cookie lasting 90 days.
LinkedIn
- To understand if you have visited our website after clicking on an ad in LinkedIn.
- Provider is LinkedIn.
- Persistent cookie lasting 30 days.
6. Contact Us
Address: St Mary's Court, Amersham, Buckinghamshire, England, HP7 0UT
Email: compliance@telleroo.com
Telephone: 0203 6334 810
7. Further information
If you wish to learn more about cookies in general and how to manage them, visit https://ico.org.uk/for-the-public/online/cookies/