Same-day payments to scrap metal customers, even on weekends: How Medway Metals processes payouts in just 5 minutes with Telleroo

Medway Metals is a second-generation, family-run scrap metal merchant based in Rochester. Specialising in non-ferrous metals such as copper, brass, and precious metals, as well as ferrous metals, the business has earned a strong reputation throughout Kent for offering competitive prices and exceptional customer service.

Jack Medhurst, Operations Manager, handles the day-to-day workings of the yard, including processing payments to those that supply scrap metal. He shares how the business used to struggle to process same-day transfers for customers on weekends, and how Telleroo has provided a simple and effective solution to keep their Saturday trade running smoothly.

The hurdle of Saturday bank transfers

Part of Medway Metals competitive edge is offering same-day payments for customers, which serves as a major draw for those supplying metal to the yard. However when it came to weekend trading, they hit a wall. Most standard banking and payment systems would only allow Jack to send payments on weekdays.

"We struggled to make payments on a Saturday," Jack explains. "A lot of systems reject files on a Saturday and won't process payments until Monday. Especially nowadays, people want to see money in their company account instantly."

Creating, approving and sending payments in just 5 minutes

Medway Metals needed a fast, reliable partner for their Saturday trade, guaranteeing transfers to customers. Jack's search led him to Telleroo, and he was up and running in no time.

"I was really happy we were set up in one day. I liked how easy it was to do, and how the Telleroo team responded to everything quickly."

Now the new weekend process is simple and highly efficient. Customers bring in their metal, the items are weighed, and the Medway Metals team completes their standard due diligence checks, such as verifying driving licences and addresses. At the end of the day, a CSV file is taken from their system and uploaded directly into Telleroo.

"Telleroo is the only platform we found in the market that allows us to make same-day payments on a Saturday without any trouble or disruption. With Telleroo, all customers get paid at the end of the day, and within about 5 minutes" says Jack.

Built-in security and mobile approvals that work for the scrap metal industry

Working in the scrap metal trade requires strict compliance and identity verification. Telleroo's built-in bank checks provide an extra layer of protection for the business.

If a payee's name doesn’t match their bank account details, Telleroo flags the issue immediately.

"Working with scrap metal, we're required to have IDs that match the bank account. So if Telleroo says a payment doesn't match, we'll stop the payment until the customer gives us the correct ID. Telleroo helps us to stay compliant, which is something we get checked for quite often."

All payments require approval, giving extra protection for Medway Metals. A process that Jack notes is made easy with the Telleroo mobile app.

"The app is very helpful for approving payments, especially as I'm the only approver. So if I'm not here at the yard, I can approve on my phone."

Happier customers and no more weekend delays

Since bringing Telleroo on board, Medway Metals has completely transformed its Saturday operations. Customers no longer face weekend delays, and the yard can confidently deliver on its promise of same-day payments.

"Because payments are quicker and easier, we've seen a big impact on Saturdays. Customers are happier since we started using Telleroo because the funds are in their accounts much sooner. We can now guarantee payment within an hour of closing every business day."

Beyond the speed of the platform, Jack also loves the Telleroo interface and dedicated support team.

"It's just simplicity. Really simple to upload, simple to approve," Jack concludes. "And the customer service is 10 out of 10. Customer service is always quick to respond, and with live chat, it's almost instant. Highly recommended, go for it."

Sign up to Telleroo today to make same-day payments on weekends 🚀