How Signature Staff keeps weekly hospitality payroll running smoothly with Telleroo

Signature Staff has spent more than 60 years placing elite waiting staff, cooks, and butlers with private households, family offices, and corporations. Alongside their renowned recruitment work, the agency also delivers catering and event services. This busy roster of hospitality staff means it’s essential that everyone gets paid accurately and on time.

Cathy Synan, Head of Accounts for Corporate Hospitality, manages the agency's payroll. With over 30 years of experience in the business, she shares how Telleroo became the essential bridge between their recruitment software, their payroll system, and their bank, making weekly staff payments simple and reliable.

The challenge of paying weekly hospitality staff

For a staffing agency, paying people accurately and on time is everything. Signature Staff processes hundreds of payroll payments each month, with payroll conducted weekly. But the way their systems were set up created a real hurdle.

The agency uses Recruso as their main recruitment software and Sage to run payroll. The problem? These systems didn't connect directly to the bank account, meaning Cathy had to create manual bank payments every week.

"The whole thing was quite complicated, to be honest," Cathy explains. "We couldn't just pay them straight out of our bank account, we needed a stopgap."

Finding a reliable bridge for weekly payroll

On the recommendation of their recruitment software provider, Signature Staff turned to Telleroo. It slotted neatly into their existing workflow, sitting between their payroll system and their bank to process the weekly pay run.

The process is now refreshingly straightforward. Every Monday, Cathy prepares the payroll and creates the pay run in Telleroo. Cathy can stay in full control of the process without having to create manual payments. For larger pay runs, a quick second check by the Managing Director keeps everyone confident that every payment is correct before it goes out.

"I set up the payments, and then I just tell our Managing Director how much money to transfer into Telleroo every week," Cathy says. "We're really happy with Telleroo, it works really well for us."

Built-in checks for accurate staff payments

Paying a large pool of individuals every week means bank details need to be spot on. Telleroo's built-in fraud prevention checks give Signature Staff an added layer of confidence before any money leaves the account.

If a payee's name or initials don't match their bank account, Telleroo flags it straight away. Cathy can then confirm the correct details with the staff member before sending the payment.

"If there is a payment where Telleroo says it doesn't match, we'll go back to the staff member and check that it's correct," Cathy notes.

This is especially useful given the nature of the work. Most weeks involve paying the same trusted people, so the checks are most useful when paying new staff or those returning after time away. The result is a payroll process that stays both efficient and secure.

Responsive support and dependable payments

For Cathy, the standout benefits of Telleroo are reliability and the quality of support behind it. Week after week, the payroll goes through smoothly, and whenever a question does come up, help is never far away.

"My favourite thing is that Telleroo replies really quickly," Cathy says. "If I have a query, the team gets straight back to me."

That responsiveness has built genuine trust. On the rare occasion Cathy has needed guidance, the Telleroo team has walked her through it without delay.

When asked what she'd say to other businesses considering Telleroo, Cathy doesn't hesitate:

"Telleroo is excellent. Everything's worked really well for us. We've never had any issues, and the support is amazing."

If your agency needs a dependable way to bridge your payroll software and your bank account, Telleroo can help you run accurate, secure weekly payments with confidence, and give you a support team that's always ready to help.

Sign up to Telleroo today to make payroll payments quick and easy 🚀