Hpillars Limited, trading as Telleroo, (Telleroo, we, us, our) is committed to protecting and respecting your privacy.
For the purpose of the Data Protection Act 1998 (the Act), we confirm that the data controller is Hpillars Limited, a limited company registered in England and Wales, with its registered office at Suite 1, 63 Broadway, London, England, E15 4BQ. Our company number is 10175644.
We may collect and process the following data about you and your payees:
Information you give us. You may give us information about you by filling in forms on the Site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you use the Site (as defined in the Website Terms) including registering with us in connection with the prospective use of our service and when you report a problem with the Site. The information you give to us may include (the Provided Information):
Information we collect about you. With regard to each of your visits to the Site we may automatically collect the following information:
technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from the Site (including date and time); the pages you viewed; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
Information we receive from other sources. We may receive information about you if you use any other websites we operate or the other services we provide. Additionally, we may receive information about you from third parties, such as other third party providers in order to carry out activities such as providing you with the Site. In particular, when you provide us with information, we may request that a third party verifies the information you have provided.
We use information held about you in the following ways:
Information you give to us. We will use this information:
to allow you access to the Site;
in connection with the provision of any service to you;
to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes please notify us at ;
to notify you about changes to our Site or services; and
to ensure that content from the Site is presented in the most effective manner for you and for your computer.
Information we collect about you. We will use this information:
to administer the Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
to improve the Site to ensure that content is presented in the most effective manner for you and for your computer;
to allow you to participate in interactive features of the Site when you choose to do so;
as part of our efforts to keep the Site safe and secure;
to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; and
to make suggestions and recommendations to you and other Users of the Site about goods or services that may interest you or them.
Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may share your information with selected third parties including:
business partners, suppliers and sub-contractors;
advertisers and advertising networks that require the data to select and serve relevant adverts to you and others;
analytics and search engine providers that assist us in the improvement and optimisation of the Site; or
any service we provide.
We may disclose your personal information to third parties:
where they are providing web hosting or development services for us;
in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
if Telleroo or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets; or
if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Website Terms and other agreements; or to protect the rights, property, or safety of Telleroo, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Where we have given you (or where you have chosen) a password or security information which enables you to access certain parts of the Site or services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Site; any transmission is at your own risk. Once we have received your information, we will use reasonable security measures to try to prevent unauthorised access.
The Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
You have the right to access information held about you. Your right of access can be exercised in accordance with the Data Protection Act 1998. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
HPillars Limited, trading as Telleroo, (company No. 10175644) is authorised by the Financial Conduct Authority under the Payment Services Regulation 2009 (FCA No: 782342) to carry on Payment Services. 63 Broadway, Suite 1, E15 4BQ, London UK.
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