# Telleroo

> Bulk supplier and payroll payments made easy. Automated payment processing for businesses, accountants, and bookkeepers.

## Overview

Telleroo is an easy-to-use bulk payment platform that automates supplier and payroll payments for UK businesses. We integrate with accounting software like Xero and QuickBooks, and payroll platforms including Employment Hero, Staffology, FreshPay, and others.

**Website**: https://www.telleroo.com
**Location**: St Mary's Court, Amersham, Buckinghamshire, England, HP7 0UT
**Support**: support@telleroo.com | +44 (0) 203 6334 810

## Core Features

- **Bulk Payments**: Process hundreds of payments simultaneously via Faster Payments (24/7, no cut-off times)
- **International Payments**: Send payments in 25+ currencies, including USD, EUR, AUD, CAD via SEPA, ACH, and SWIFT, you can even send GBP abroad
- **Payment Security**: Built-in fraud prevention with Confirmation of Payee checks, new/updated payee alerts, and transaction monitoring
- **Wallet**: Telleroo sets up a ring-fenced e-money account in your business’s name, so you’re not subject to the limitations of open banking (including daily limits and certain banks not having open banking capabilities). Telleroo allows you to process higher volumes of payments more reliably than open banking solutions.
- **Approval Workflows**: Customizable multi-level approval processes with creator, approver, and dual-approver roles
- **Bank Details Scanner**: Extract payment details directly from PDF invoices to reduce errors when paying suppliers
- **Invoice Verification**: AI-powered tool to detect potentially fraudulent invoices before payment
- **Mobile App**: Approve and fund pay runs on the go with the Telleroo mobile app for Apple and Android
- **Excellent Customer Support**: 5-star phone, web chat and email support

## Key Integrations

### Accounting Software
- **Xero**: Two-way sync for bills and payroll (only provider with Xero Payroll integration)
- **QuickBooks**: Direct bill payment processing
- **Other**: File import from Sage, FreeAgent, NetSuite

### Payroll Software
- **Employment Hero**
- **Staffology**
- **FreshPay**
- **SafeHR (formerly CitrusHR)**
- **Buddy HR**
- **Paiyroll**
- File import from BrightPay and others

### Other
- **ExpenseIn**: Automated expense reimbursement
- **Wilma**: Recycling Software
- **Fred**: Metal and Waste Recycling Software
- **API Access**: Embedded Payments API for High Volume Transactions

## Who Uses Telleroo

### Businesses
- SMEs making 10+ payments per month
- Multi-entity groups needing consolidated payment management across multiple entities
- Companies with international suppliers or remote teams
- Organisations requiring strong payment security and approval controls

### Accountants & Bookkeepers
- Partner programme for accounting and bookkeeping firms
- Manage payments for multiple clients from one dashboard
- No need for client bank account access
- Free payments for your own firm
- Per-client pricing model available

### Payroll Bureaus
- Process high-volume weekly or monthly payrolls
- Support for 10+ employee pay runs
- Sync payments from payroll software and send to clients to approve
- Integration with major payroll platforms

## Pricing

**Business Plans**:
- Essential: £49/month (100 payments included)
- Teams: £129/month (250 payments included plus £15k of fee-free international payments) 
- Pro: £249/month (500 payments included plus £35k of fee-free international payments)
- Additional payments are charged at £0.42 per transaction beyond plan limits

**Partner Plans** (for accountants/bookkeepers/payroll firms):
- Lite: Free (Up to 10 payments per client per month)
- Starter: £26/month per client (100 payments)
- Growth: £84/month per client (250 payments plus £15k of fee-free international payments)
- Premium: £168/month per client (500 payments plus £35k of fee-free international payments)
- Additional payments are charged at £0.29 per transaction beyond plan limits

**Multi-entity Plans** (for CEOs, CFOs and finance directors managing payments for 2+ businesses):
- Lite: Free (Up to 10 payments per entity per month)
- Starter: £26/month per entity (100 payments)
- Growth: £84/month per entity (250 payments plus £15k of fee-free international payments)
- Premium: £168/month per entity (500 payments plus £35k of fee-free international payments)
- Additional payments are charged at £0.29 per transaction beyond plan limits

*All plans include fraud prevention features, approval workflows, mobile app, software integrations, 5-star support and international payments*
*VAT exempt. Pricing as of April 2025*

## Payment Methods & Processing

### UK Payments
- **Faster Payments**: Instant, 24/7, up to £1M per transaction, even works on weekends and bank holidays
- No cut-off times or daily limits (unlike traditional banking)
- Average processing time: seconds to 2 hours

### International Payments
- **SEPA** (Europe): EUR payments, 1 working day
- **ACH** (USA): USD payments, same-day to 2 days
- **SWIFT** (Worldwide): 25+ currencies, 1-6 working days
- Mid-market exchange rates with transparent fees
- One-click reconciliation in Xero (no exchange rate adjustment needed)

## Security & Compliance

- **ISO 27001:2022 Certified**: Information security management
- **FCA Regulated**: Agent of Moorwand (FRN 900709), authorised e-money institution
- **Safeguarded Funds**: Client money held in segregated accounts at ClearBank Ltd
- **2FA Required**: Google Authenticator integration on all accounts
- **Transaction Monitoring**: Expert team reviews all payments for suspicious activity
- **Confirmation of Payee**: Validates recipient account names match payees
- **APP Fraud Reimbursement**: Eligible claims reimbursed under UK regulations (from 7 Oct 2024)

## Common Use Cases

### For Businesses
1. **Weekly Payroll**: Process staff payments quickly and accurately, even with late timesheets
2. **Supplier Payments**: Batch pay invoices synced from Xero/QuickBooks
3. **International Payments**: Pay overseas suppliers and contractors in GBP or local currencies
4. **Multi-Entity**: Manage payments across multiple companies from one login
5. **HMRC Payments**: Schedule and pay tax obligations

### For Accountants and Bookkeepers
1. **Client Payment Service**: Manage payments without accessing client bank accounts
2. **Payroll Bureau**: Process 100+ employee payrolls in minutes
3. **Virtual Finance Office**: Complete accounts payable service for clients
4. **Payment Approvals**: Clients approve via email or mobile app, reducing back-and-forth
5. **Compliance**: Meet insurance requirements by avoiding bank account access

## Key Differentiators

vs **Traditional Banking**:
- No cut-off times or transaction caps
- One-click reconciliation with accounting software
- Built-in approval workflows
- Advanced fraud detection

vs **Open Banking Solutions**:
- No bank restrictions on payment amounts or destinations
- Fund Telleroo from any UK bank in your business name
- Process payments 24/7, including weekends and bank holidays
- Standardised approval processes across all banks
- International payment support

vs **Other Payment Platforms**:
- Only platform with native Xero Payroll integration
- Wallet solution that works with all UK business banks 
- Partner programme with dedicated support
- Best customer support
- Able to work with complex business structures and charities
- Most integrations

## Popular Resources

### For Businesses
- [5 small business benefits to using bulk payment systems](https://www.telleroo.com/blog/5-small-business-benefits-to-using-bulk-payment-systems)
- [5 ways Telleroo de-risks supplier and employee pay runs](https://www.telleroo.com/blog/secure-online-payments-how-telleroo-de-risks-supplier-and-employee-pay-runs)
- [International payment methods guide (ACH, SEPA, SWIFT)](https://www.telleroo.com/blog/international-payment-methods-guide-ach-sepa-and-swift)
- [UK Faster Payments: Everything you need to know](https://www.telleroo.com/blog/faster-payments-guide)
- [Open banking vs wallets: Which is the best solution for payroll and supplier payments?](https://www.telleroo.com/blog/open-banking-vs-wallets)
- [How Perky Blenders ensure staff and suppliers are paid on time, every time](https://www.telleroo.com/blog/how-perky-blenders-ensure-staff-and-suppliers-are-paid-on-time-every-time)

### For Accountants
- [Payroll Automation: Guide for Accountants, Bookkeepers and Payroll Bureaus
](https://www.telleroo.com/blog/payroll-automation-guide)
- [How to Streamline Your Clients' Payment Processes with Ease
](https://www.telleroo.com/blog/how-to-streamline-your-clients-payment-processes-with-ease)
- [How to structure your accounting app stack](https://www.telleroo.com/blog/how-to-structure-your-app-stack-for-payments-flinders-7-step-process)
- [How PEM saves hours and delivers more value with Telleroo](https://www.telleroo.com/blog/how-pem-saves-time-and-delivers-more-value)
- [Delivering value to clients with payroll payments: How Blu Sky harnessed Telleroo and Xero for growth
](https://www.telleroo.com/blog/blu-sky-xero-and-telleroo)

### Bank-Specific Guides
- [How to send bulk payments with NatWest](https://www.telleroo.com/blog/how-to-send-bulk-payments-with-natwest-bank)
- [How to Send Bulk Payments with Barclays](https://www.telleroo.com/blog/how-to-send-bulk-payments-with-barclays-bank)
- [How to send bulk payments with HSBC Bank](https://www.telleroo.com/blog/how-to-send-bulk-payments-with-hsbc-bank)
- [How to send bulk payments with Royal Bank of Scotland](https://www.telleroo.com/blog/how-to-send-bulk-payments-with-royal-bank-of-scotland)
- [How to Send Bulk Payments with Metro Bank](https://www.telleroo.com/blog/how-to-send-bulk-payments-with-metro-bank)
- [How to send bulk payments with Revolut](https://www.telleroo.com/blog/how-to-send-bulk-payments-with-revolut)
- [How to send bulk payments with Monzo](https://www.telleroo.com/blog/how-to-send-bulk-payments-with-monzo)
- [How to send bulk payments with Santander bank](https://www.telleroo.com/blog/how-to-send-bulk-payments-with-santander-bank)
- [How to send bulk payments with Lloyds Bank](https://www.telleroo.com/blog/how-to-send-bulk-payments-with-lloyds-bank)


## Getting Started

1. **Sign Up**: 5-minute online application (director verification required): [Sign Up](https://www.telleroo.com/sign-up)
2. **Connect Software**: Link Xero, QuickBooks, or import files: [View integrations](https://www.telleroo.com/our-integrations)

**Flexible Pricing**: No setup fees, no lock-in contracts: [View pricing](https://www.telleroo.com/pricing)
**Support**: Phone, email and live chat available Monday-Friday 9am-6pm GMT

## Partner Programme

**Benefits for Accountants/Bookkeepers**:
- Free GBP payments for your firm
- Discounted per-client pricing
- Partner dashboard for multi-client management
- Review stage for internal approval before client sees
- Marketing support and co-branding materials
- Dedicated partner success team

**Onboarding**: Book a call to discuss setup and for a personalised walkthrough

## Technical Details

### E-Money Account
- Virtual prepaid account in your business name
- Safeguarded at ClearBank Ltd (separate from Telleroo's funds)
- Fund via Open Banking, CHAPS, or Faster Payments
- GBP as base currency, convert for international payments

### API
- REST API for automated payment processing
- Webhooks 
- Sandbox environment available
- Suitable for high-volume automated payments

### Mobile App
- iOS and Android available
- Approve and fund pay runs on the go
- Push notifications for approval requests
- Named "Telleroo Approvals" in app stores

## Regulatory Information

**Principal**: Moorwand Limited
- FCA Firm Reference: 900709
- Registered: 160 Queen Victoria Street, London, EC4V 4AN
- E-money issuer and payment services provider

**Telleroo Limited**:
- Company Number: 10175644
- FCA Agent Reference: 902767
- Distributes e-money issued by Moorwand

**International Payments**: Fulfilled by Wise Payments Limited (FRN 900507)

## Support 

**Support Hours**: Monday-Friday, 9am-6pm GMT
**Response Time**: Typically within 10 minutes during business hours
**Live Chat**: Available at telleroo.com
**Email**: support@telleroo.com (general), complaints@telleroo.com (complaints)
**Phone**: +44 (0) 203 6334 810

## Additional Information

**Industries Served**: Hospitality, manufacturing, retail, construction, trade, professional services, medical and dental practices, child care, nurseries, councils, schools, care homes, software development, biomedical research, staffing, recruitment, scrap metal, and charities, non-profits

**Customer Base**: 3000+ businesses and accounting & bookkeeping firms

**Typical Time Savings**: 
- 10 hours per week for payment processing
- 4 minutes to process 100-person payroll (vs hours manually)
- One-click reconciliation vs manual matching

**Awards & Recognition**:
- 5-star rated on Xero App Store
- 5-star rated on QuickBooks App Store
- ISO 27001:2022 certified

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*Last Updated: October 2025*
*For current pricing and features, visit www.telleroo.com*